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Upload problems & error messages in the dashboard

If your upload fails, it is usually due to file size, format, or aspect ratio.

Step-by-Step Instructions

  1. 1

    Ensure your file is in JPG or PNG format and smaller than 50MB.

  2. 2

    Check that the file has a minimum resolution of 3000 x 4000 pixels.

  3. 3

    Use exact aspect ratios (e.g., 3:4 or 2:3), otherwise the upload will be rejected.

  4. 4

    Clear your browser cache or try using a different browser (like Chrome or Firefox).

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